ak44's Privacy Policy

This privacy policy applies to all services and activities of the ak44 platform. The terms of this policy take effect from the moment you use the ak44 website, create an account, make a deposit, or play any game.

ak44 takes user privacy very seriously. It is our responsibility to keep your personal information secure and to ensure it is used appropriately. This policy will tell you what information is collected, for what purposes it is used, and what rights you have over your data.

By using this platform, you are considered to have consented to this privacy policy. If you disagree with any of the terms, please contact our support team before using the service. Our Terms and Conditions are related to this privacy policy and both should be read together.

ak44 collects various types of information, which helps us improve the quality of our service and make the user experience smoother. The types of information collected are described in detail below.

2.1 Registration and Identity Information

When you create an account, some necessary information is collected from you. This includes:

• Full name and date of birth
• Valid email address
• Mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (National ID card or passport)

2.2 Transaction and Financial Information

Transaction-related information is recorded during deposits and withdrawals. This includes the amount, mobile banking number (bKash, Nagad, Rocket, or Upay), time of transaction, and reference number. However, your full PIN or password is never stored.

2.3 Usage and Activity Information

Information about how you spend time on the platform — which games you play, how long your sessions last, which pages you visit — is collected automatically. This information helps analyse and improve the quality of the service.

2.4 Technical Information

Your device type, operating system, browser type, IP address, and information obtained from cookies may also be collected. This information is used to ensure security and to identify technical issues.

ak44 uses collected information only for specific and legitimate purposes. Information is never sold or commercially transferred to any third party.

The purposes for which your information is used:

• Account registration, verification, and management
• Processing deposits and withdrawals
• Providing customer support and resolving issues
• Communicating about promotional offers and bonuses (with your consent)
• Detecting and preventing fraudulent activity
• Ensuring technical improvement of the platform and quality of service
• Meeting legal obligations and complying with applicable regulations

We also use your information to provide a personalised experience, such as showing relevant content based on your preferred game types or betting history. However, this is never done with the intention of encouraging you to play more than you should.

ak44 generally does not share users' personal information with third parties. However, in certain specific situations, and to a limited extent, information may be shared with the following parties:

4.1 Service Provider Partners

Necessary information may be shared with certain specialist service providers for payment processing (such as bKash, Nagad, Rocket, Upay), technical maintenance, or customer service management. These providers are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

Required information may be provided in response to a court order or a legitimate demand from a legal authority. In such cases, ak44 does not provide any information beyond what is legally required.

4.3 Fraud Prevention

ak44 reserves the right to share information with relevant authorities to detect and prevent fraudulent activity, money laundering, or other illegal conduct.

4.4 Business Changes

In the event of a merger, acquisition, or other business restructuring, user information may be transferred to the new entity. Users will be notified in advance if such a change occurs.

ak44 applies industry-leading technical measures to protect your information. All data is transmitted and stored using SSL (Secure Sockets Layer) encryption, which prevents unauthorised access by third parties.

Key features of our security system:

• Use of HTTPS protocol on all connections
• Password hashing and encryption
• Automatic alerts for suspicious logins or transactions
• Two-factor verification (OTP) option
• Regular security reviews and updates
• Limited staff access — only authorised staff can view sensitive information

While we strive to ensure the highest level of security, no one can guarantee complete security on the internet. You are therefore advised to change your account password regularly and not share it with anyone.

The ak44 website uses cookies. Cookies are small data files stored in your browser that help remember your identity and preferences on your next visit.

6.1 Types of Cookies

• Essential Cookies: Essential for managing login sessions and security — these cannot be disabled.
• Analytical Cookies: Help analyse site traffic and user behaviour.
• Functional Cookies: Store your language preferences and other settings.
• Advertising Cookies: Help show relevant content and offers.

6.2 Cookie Control

You can disable cookies other than essential cookies through your browser settings. However, this may limit some functionality of the site. For more details, visit our FAQ section or contact our support team directly.

ak44 retains your information for as long as it is needed to provide the service or as required to meet legal obligations.

• Active account data: for as long as the account remains active
• Transaction records: minimum 5 years from the date of the last transaction
• Identity verification documents: until the applicable legal retention period even after account closure
• Customer support communication records: minimum 2 years

After the specified period, information is securely deleted or anonymised so that no identity can be determined from it.

As a user of ak44, you have certain important rights over your personal information. You can contact us at any time to exercise these rights.

8.1 Right to Access Information

You may request a copy of the information we hold about you. We generally respond to such requests as quickly as possible.

8.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Some information (such as date of birth or ID number) may need to be separately verified through the support team before it can be corrected.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This preference can be changed through account settings or via the support team. However, important service-related messages (such as transaction confirmations) cannot be stopped.

ak44 strictly does not provide services to anyone under the age of 21. Our registration process includes an age verification step, and additional documents may be requested in cases of doubt.

If, for any reason, a minor's information reaches us, it will be deleted immediately upon becoming aware of this and the associated account will be closed. If a parent or guardian believes their child is using this site, please contact our support team right away.

ak44 reserves the right to update this privacy policy as needed. If any significant changes are made, users will be notified in advance by email or via a site notification.

Updated policies take effect from the date of publication. Continued use of the platform after a change indicates that you have agreed to the new policy. You are therefore advised to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team is available 24 hours a day, 7 days a week to provide support in Bengali and English.

• Live Chat: Instant support from any page on the site
• Email: [email protected]

To learn more about us and our operations, read our About Us page. We generally respond to complaints and work to resolve issues as quickly as possible.